Frequently Asked Questions

Q: Are your items authentic?

Yes. Every piece in the Collector Edit catalog is authenticated in-house before it reaches you. Each item is examined by our senior authentication specialists, who are experts in the specific houses we carry and assess stitching, hardware, materials, date codes and finishing.

Q: Do you have a physical showroom?

We are opening private, by-appointment showrooms, beginning in New York, with Miami, Dallas and Los Angeles to follow. Join the list on our Showroom page to be invited to book a private appointment.

Everything you need to know about buying authenticated pre-owned luxury at The Collector Edit. Still have a question? Email contact@collectoredit.com.

Are your items authentic?

Yes — every piece in the Collector Edit catalog is authenticated in-house before it reaches you. Each item is examined by our senior authentication specialists, who are experts in the specific houses we carry and assess stitching, hardware, materials, date codes and finishing. Read more on our Authenticity Guarantee page.

What condition are the items in?

Every item is pre-owned unless otherwise stated, and is inspected and graded by our specialists on a five-point scale: New, Excellent, Very Good, Good and Fair. Each listing states the exact condition of that individual piece, with detailed photos. See our full Condition Guide.

What is your return policy?

Returns may be requested within 5 days of delivery by emailing contact@collectoredit.com. Items must be returned in the same condition as received, with all original accessories (dust bag, box, lock, keys and authenticity cards) and the original Collector Edit tag still attached. See our full Return Policy.

Do you offer layaway or a payment plan?

Yes. Our layaway plan lets you reserve a piece with a deposit and pay the balance in installments. See how it works and the full terms on our Layaway page.

Do you have a physical showroom?

We are opening private, by-appointment showrooms — beginning in New York, with Miami, Dallas and Los Angeles to follow. Join the list on our Showroom page to be invited to book a private appointment.