Are your items authentic?

Yes. Every piece in the Collector Edit catalog is authenticated in-house before it reaches you. Each item is examined by our senior authentication specialists, who are experts in the specific houses we carry and assess stitching, hardware, materials, date codes and finishing.

What condition are the items in?

Every item is pre-owned unless otherwise stated, and is inspected and graded by our specialists on a five-point scale: New, Excellent, Very Good, Good and Fair. Each listing states the exact condition of that individual piece, with detailed photos.

Do you offer layaway or a payment plan?

Yes. Our layaway plan lets you reserve a piece with a deposit and pay the balance in installments. See how it works and the full terms on our Layaway page.

Do you have a physical showroom?

We are opening private, by-appointment showrooms, beginning in New York, with Miami, Dallas and Los Angeles to follow. Join the list on our Showroom page to be invited to book a private appointment.

Which designers do you carry?

We specialise in authenticated pre-owned Chanel, Hermès, Louis Vuitton, Dior and Gucci, alongside fine jewelry from Tiffany & Co., Cartier and Bvlgari.

Frequently Asked Questions

Q: What is your return policy?

Returns may be requested within 5 days of delivery by emailing contact@collectoredit.com. Items must be returned in the same condition as received, with all original accessories (dust bag, box, lock, keys and authenticity cards) and the original Collector Edit tag still attached.

Everything you need to know about authenticity, shipping, payments and returns. Can’t find your answer? We’re a message away.

Authenticity & Condition

Are all your items authentic?

Yes. Every handbag, watch and piece of jewellery is examined and authenticated by our trained in-house specialists before it is listed. We guarantee each item is authentic and accurately described, or your money back. See our Authenticity Guarantee.

What condition are your items in?

Every piece is pre-owned and individually inspected and graded, with photos of the actual item you’ll receive. Learn more in our Condition Guide.

How are items priced?

Pricing reflects current market value, the item’s condition, rarity and completeness — each piece is authenticated and curated by our team.

Orders & Shipping

How does shipping work?

Orders ship fully tracked, usually within 1–2 business days. You can add optional Shipping Protection at checkout for extra coverage in transit.

Do you ship internationally?

Yes — we ship worldwide with tracked, priority shipping. Any import duties or taxes are set by your country and are the recipient’s responsibility.

How do I track my order?

You’ll receive a shipping confirmation email with tracking as soon as your order ships, and you can view status anytime in your account.

Payments & Layaway

What payment methods do you accept?

All major credit cards, Shop Pay, Apple Pay, Google Pay, PayPal and more. You can also split payments over time with layaway.

Do you offer layaway or payment plans?

Yes. Reserve a piece and pay over time. See Layaway for how it works and the terms.

Returns & Support

What is your return policy?

If something isn’t right, we’re here to help. Review our Return Policy for full details and timeframes.

How can I cancel my order?

Your order may be eligible for cancellation before it has been processed or shipped. Please email our team at contact@collectoredit.com to check whether your order qualifies. If you wish to cancel one or more items from a multi-item order, the entire order must be cancelled — we are unable to cancel individual items within an order — though eligible pieces may be repurchased if still available. Please note a cancellation fee applies: 10% of the order value, with a $20 minimum. Final-sale items are not eligible for cancellation.

How do I contact you?

Reach our team any time via our Contact page — we typically reply within one business day.